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Klaxon alternate contact?

 
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thrashbeast



Joined: 19 Feb 2007
Posts: 428

PostPosted: Wed Aug 22, 2007 2:38 pm    Post subject: Klaxon alternate contact? Reply with quote

Alright, I'm starting to get a little pissed off...

It's been nearly a month since I placed my order with Klaxon. Not only have I not received my package, but it's been almost a week since I sent an email inquiring about the status. Needless to say, I haven't gotten a reply.

I don't mind if people can't make it to their computer everyday to check up on things. I don't even get on here that often myself. The thing is though, if you're going to run a distro and expect your customers to be satisfied with your service, all attempts should be made to promptly reply to emails. Am I wrong here?

Yosuke, do you have another email address I can reach him at? Maybe you could pass this along on to him? Does anyone else know how I could reach him? Also, I realize this may be inappropriate to mention this here since it doesn't involve anyone else. I just think others might want to know about my interaction with him.
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NWN PROD



Joined: 10 May 2006
Posts: 16134
Location: SF Bay Area

PostPosted: Wed Aug 22, 2007 2:39 pm    Post subject: Reply with quote

I'll tell them to look here.
_________________
NWN Fest Vol. IV Tickets here: http://nwnfest.storenvy.com/

Contact: nwnprod@gmail.com
Web: nwnprod.com

NWN carries all IBP releases.
IBP carries all NWN releases.

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thrashbeast



Joined: 19 Feb 2007
Posts: 428

PostPosted: Wed Aug 22, 2007 3:18 pm    Post subject: Reply with quote

Thanks man.
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Mutta



Joined: 30 Dec 2006
Posts: 267
Location: Sweden

PostPosted: Thu Aug 23, 2007 6:13 am    Post subject: Reply with quote

I also had to wait really long to get my stuff .

But thats the only complain since the stuff camed in total mint etc .
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illomen
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PostPosted: Thu Aug 23, 2007 7:18 am    Post subject: Reply with quote

im sure youll get your stuff...those guys may be slow at times but theyre honest...i think they got taken a little off guard by the amount of interest they received...i know theyve had a lot more orders than they expected and i dont think they were entirely prepared for the volume of sales they did...
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1349



Joined: 31 Jan 2007
Posts: 681
Location: Texas

PostPosted: Thu Aug 23, 2007 11:51 pm    Post subject: Reply with quote

Just got a response from the band, they've been out of town.
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thrashbeast



Joined: 19 Feb 2007
Posts: 428

PostPosted: Fri Aug 24, 2007 11:54 pm    Post subject: Reply with quote

I got my package yesterday. I also received a reply to my email shortly after I made this thread with the status of my order. Apparently, the goods weren't shipped out as soon as I had expected.

So yeah, no worries with Klaxon. Everything was packaged well and arrived in mint condition. I'll be placing another order with them soon.
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