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Darker Than Black Records: Updates & News
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Luxixul Sumering



Joined: 09 Sep 2013
Posts: 2458
Location: Hollywood CA

PostPosted: Thu Mar 14, 2019 11:41 am    Post subject: Reply with quote

On what step does one enter the checkout? Is it before entering the credit card info or after?
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kvltivation



Joined: 20 May 2015
Posts: 316
Location: Austin

PostPosted: Thu Mar 21, 2019 5:02 pm    Post subject: Reply with quote

Are you still doing the customer loyalty program? If you spent over a certain amount you get a permanent discount?
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DTBRex



Joined: 04 Mar 2009
Posts: 6600
Location: Arktogäa

PostPosted: Thu Mar 21, 2019 5:08 pm    Post subject: Reply with quote

kvltivation wrote:
Are you still doing the customer loyalty program? If you spent over a certain amount you get a permanent discount?


Yes, indeed.
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Backwards



Joined: 16 Sep 2013
Posts: 2237
Location: PNW, Vinland

PostPosted: Thu Mar 21, 2019 8:44 pm    Post subject: Reply with quote

Any updates for the Forest LPs?
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rammmirez



Joined: 20 Jul 2015
Posts: 103

PostPosted: Tue Apr 02, 2019 12:08 pm    Post subject: Reply with quote

Anyone received the Nattverd LP? Was told it was supposed to ship a month ago but no update to the order and no reply to emails.
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S.



Joined: 05 Sep 2010
Posts: 364

PostPosted: Wed Apr 03, 2019 3:55 am    Post subject: Reply with quote

That policy with adding (even distributed) stuff weeks and months before actually having it seems more and more well... unlucky to me. You just end up having not one, but even more unfulfilled orders. Kinda sucky, if you ask me. But if you don't want to miss (even more) stuff it seems to be necessary instead of waiting with your order. Black Metal 2019, hooray.
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Mcstutter



Joined: 09 Oct 2016
Posts: 282

PostPosted: Wed Apr 03, 2019 9:36 am    Post subject: Reply with quote

Has anyone received their orders? I want to order some more stuff, all of it is old stock, but I keep seeing people complain about not receiving their orders. I'm a little worried that I will have to wait months for my stuff, if I do order.
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Ironroots



Joined: 27 May 2018
Posts: 112
Location: Usa

PostPosted: Wed Apr 03, 2019 9:40 am    Post subject: Reply with quote

Mcstutter wrote:
Has anyone received their orders? I want to order some more stuff, all of it is old stock, but I keep seeing people complain about not receiving their orders. I'm a little worried that I will have to wait months for my stuff, if I do order.


I placed an order recently and it shipped out within a couple days. I have an older order that took a while but that was due to issues with shirts being printed. You should be fine if they are items that have been on the site for a while.

I've never has any concerns about eventually getting my orders, and 9 out of 10 orders are always timely. Just recently it seems there have been delays with items maybe going up on the site too early.
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Heretic Death Call



Joined: 29 Jan 2016
Posts: 1040

PostPosted: Wed Apr 03, 2019 9:43 am    Post subject: Reply with quote

Placed an order on March 25, it was picked up by the German post yesterday and will be en route to the US soon. I've never had any of these issues ordering from DTB over the years. Usually stuff gets to my door in 2 to 3 weeks from the day I placed the order.
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Third_of_the_Storms



Joined: 27 Jun 2009
Posts: 196
Location: USA

PostPosted: Wed Apr 03, 2019 9:44 am    Post subject: Reply with quote

I've made over half a dozen large orders from DTB in the last few months. The parcels show up on time and packed well. Preorders can be frustrating but that goes for any label.
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PanzerGeneral



Joined: 25 Jun 2015
Posts: 2454

PostPosted: Wed Apr 03, 2019 9:54 am    Post subject: Reply with quote

Hendrik will you be getting any of the Nattetale Records?
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Heretic Death Call



Joined: 29 Jan 2016
Posts: 1040

PostPosted: Wed Apr 03, 2019 9:57 am    Post subject: Reply with quote

PanzerGeneral wrote:
Hendrik will you be getting any of the Nattetale Records?


Laughing
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DTBRex



Joined: 04 Mar 2009
Posts: 6600
Location: Arktogäa

PostPosted: Wed Apr 03, 2019 9:58 am    Post subject: Reply with quote

Aside from the delays for items that were on pre-order (yes, a quite frustrating policy but when other labels, from which we buy wholesale, put their releases up for pre-order we have to follow suit or else people who want these records just go and buy them elsewhere in the meantime) we have been dealing - now for weeks - with technical issues concerning merchandise printing. We are getting that fixed but it put quite a few orders (the ones including merchandise) on the backburner, alas. Don't worry folks, we get it all sorted out and your patience won't be in vain.

PanzerGeneral wrote:
Hendrik will you be getting any of the Nattetale Records?


Razz
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PanzerGeneral



Joined: 25 Jun 2015
Posts: 2454

PostPosted: Wed Apr 03, 2019 10:10 am    Post subject: Reply with quote

Haha thought not!
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amon-goethe



Joined: 04 Feb 2012
Posts: 2752

PostPosted: Wed Apr 03, 2019 10:19 am    Post subject: Reply with quote

Mcstutter wrote:
Has anyone received their orders? I want to order some more stuff, all of it is old stock, but I keep seeing people complain about not receiving their orders. I'm a little worried that I will have to wait months for my stuff, if I do order.


I got the godless north LP in six days.
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