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PayPal Claim: Stefano Russo from Switzerland
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mecha



Joined: 28 Nov 2015
Posts: 231
Location: The Pagan Vastlands

PostPosted: Wed Mar 14, 2018 3:53 pm    Post subject: Reply with quote

NWN PROD wrote:
mecha wrote:
NWN PROD wrote:
I provided him with tracking. It shows that it left the US from LAX but tracking goes blank after that. I told him to speak to the local postal service because it's possible that they forgot to scan for whatever reason. Instead of working out a solution, he went ahead and opened a PayPal claim instead.

This is what happens when people get used to Amazon Prime type of service and forget that underground labels aren't big enough to own their own shipping channels. I get emails often from customers asking for additional information beyond what the tracking says, as if I control USPS or DHL.

Fuck this parasite and all other PayPal claim scum.


Did you use USPS or DHL, if its a DHL shipment, there is a separate DHL tracking number (with letters and numbers instead of only numbers), this one you can use with the DHL tracking system to track the package. For me at least I was able to track it by using this until the package arrived at my doorstep.


DHL but tracking is limited as we've discussed on this forum previously.


Ok, whilst tracking until final delivery is applicable for Indonesia perhaps its a different system with Switzerland.
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manes



Joined: 25 Sep 2008
Posts: 856
Location: Italy

PostPosted: Wed Mar 14, 2018 4:07 pm    Post subject: Reply with quote

I doubt that anything gets lost in Switzerland. There may be some delays though. It's just the buyer, who is a disgraceful scumbag. Judging from his last name he is originally from Italy unfortunately. At least we got rid of this piece of crap.
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deceiver24



Joined: 01 Nov 2014
Posts: 446

PostPosted: Wed Mar 14, 2018 4:12 pm    Post subject: Reply with quote

Scum bags - one of the reasons I stopped selling on eBay. Sold an Immolation shirt. 100% feedback. Live in Australia. Buyer in Italy. Cunt opened a claim within a week as the shirt hadn't arrived. No time to deal with clowns like that.

Unfortunately due to the size of NWN it will be an ongoing cost of business.
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Demoniarch



Joined: 12 Mar 2008
Posts: 11095
Location: The Temple

PostPosted: Wed Mar 14, 2018 4:39 pm    Post subject: Reply with quote

Amazon is silly in other ways. I ordered two different records from the same vendor, same shop... same order etc etc
Vendor ships and all is good. Package arrives. Only one record is there. I sigh. I write vendor and simply ask if its a oversight mistake or is it shipped separately, thats it... simple question. Vendor overnight literally refunds record that did not arrive... well day later other record arrives cause its shipped separately, packaged separately... only one small postage fee though... seriously though, do they not know how they ship or why not mention if packaged up separately? Why immediate no questions asked refund? They tell me shipper lost it, instant refund.

Its all just one big shit show... its amazing anything ever gets anywhere.
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NWN PROD



Joined: 10 May 2006
Posts: 22603
Location: SF Bay Area

PostPosted: Mon Mar 26, 2018 7:08 am    Post subject: Reply with quote

He won the PayPal claim of course.

Avoid this parasite.
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Web: https://shop.nwnprod.com/collections/new-arrivals

NWN carries all IBP releases.
IBP carries all NWN releases.

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WolfkultReligion



Joined: 06 Jan 2018
Posts: 827
Location: South of Heaven

PostPosted: Tue Mar 27, 2018 9:20 pm    Post subject: Reply with quote

Are you able to ban people from your shop, Yosuke?
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Bones



Joined: 08 Nov 2015
Posts: 532

PostPosted: Wed Mar 28, 2018 6:25 am    Post subject: Reply with quote

WolfkultReligion wrote:
Are you able to ban people from your shop, Yosuke?


I would think he has the right to cancel orders, surely.
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HerrTreblinka



Joined: 24 Jan 2016
Posts: 285
Location: Bucharest

PostPosted: Mon Apr 09, 2018 1:58 am    Post subject: Reply with quote

Somebody sent me a registered (track and signed, that is) package from the UK and according to the tracking number, it still hasn't reached GLS. He insisted that he give a refund (it's been more than one month), but I said I'd much rather get the package itself and that it's not his fault. Ordered previously and the packages arrived in one week, so this is odd to say the least.
This is the package anyway. Has somebody been in a similar situation?
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ditmasduke



Joined: 23 Sep 2015
Posts: 246

PostPosted: Fri Apr 13, 2018 3:12 am    Post subject: Reply with quote

Is it possible to use Venmo? PayPal still owns it but all transactions are final. If there’s ever a problem you work it out amongst yourselves. There’s also Square Cash.
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NWN PROD



Joined: 10 May 2006
Posts: 22603
Location: SF Bay Area

PostPosted: Fri Apr 27, 2018 6:50 am    Post subject: Reply with quote

So he says he finally got his parcel and is paying me back. Rolling Eyes
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NWN carries all IBP releases.
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NWN PROD



Joined: 10 May 2006
Posts: 22603
Location: SF Bay Area

PostPosted: Fri Apr 27, 2018 10:42 am    Post subject: Reply with quote

So the guy did end up paying me back after he got the parcel.

I still would not do business with him again.
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manes



Joined: 25 Sep 2008
Posts: 856
Location: Italy

PostPosted: Fri Apr 27, 2018 12:30 pm    Post subject: Reply with quote

I waited 69 days for a parcel from the USA last winter. It gets locked up, forgotten or whatever it is at the custom house. I thought Switzerland was better than Italy but I guess it's roughly the same regarding mail.
Good he paid you back, I am suspicious he did so to try to clean up his name after reading this thread, it's never too late....
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flameoftheantichrist



Joined: 31 Aug 2015
Posts: 26
Location: Wastelands of Toskira

PostPosted: Sat Apr 28, 2018 10:31 am    Post subject: Reply with quote

I´m from Austria and traded a few times with switzerland people. Even with its small distance it took up to three weeks sometimes. As far as I know, Swiss customs is really slow and strict. Most of my parcels where opened there, as I saw on the printed tape.
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CR99



Joined: 26 May 2007
Posts: 10355

PostPosted: Sat Apr 28, 2018 10:40 am    Post subject: Reply with quote

manes wrote:
I waited 69 days


nice
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eldera777



Joined: 14 Mar 2014
Posts: 788
Location: Greece

PostPosted: Sat Apr 28, 2018 12:02 pm    Post subject: Reply with quote

Swiss post is indeed very slow sometimes - i had to wait for almost 3 months for a small parcel of 7"'s , last year and i'm located in Greece.
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